1
Select Your Dream Tableware
Create your list (and quantity needed) of your dream items. Either email that list to cheers@tabledharmony.com or supply that information on the Contact page. Or if you prefer, contact us to make an appointment to visit the showroom to select your items in person.
2
Reserve Your Rentals
Let us know your event date, venue, and quantities. Once we’ve confirmed your dream rentals are available on the date of your big event, a customized quote and rental agreement will be emailed to you for your review.
3
Select Your Delivery Method
Depending on the location of your event, you can choose between having the items delivered (and picked up) for a fee or picking them up "will-call" (and returning them) at the showroom at a designated time.
Rental Policy
Reservations & Deposits
A quote is valid for 14 days. If you are ready to proceed forward after receiving your quote, your rental items will be secured for your event date once we’ve received the signed rental agreement and a 50% nonrefundable deposit (100% non-refundable deposit for orders less than 30 days out).
Pick-Up and Delivery
A delivery option is generally available in the Yakima Valley, from Yakima to the Tri-Cities, Washington. Delivery beyond this area may be available upon request. The delivery fee depends on location, date, and timing. Delivery does not include set up of rentals or repacking the rentals at the end of the event.
If delivery is selected, delivery (both drop-off and pickup) will be curbside at your event. We require a signature from someone from your party (family/coordinator/etc.) verifying receipt of the order. Any delivery or will-call before 7:30 a.m. or after 6 p.m. will include an after-hours charge increase of $50 per hour.
If you elect will-call, which means you will pickup and return the items, please remember that many of the items are vintage and delicate. You must ensure proper handling and care when transporting the items. If driving on bumpy roads, slow down to help reduce the likelihood of having to replace broken items.
Modifying Your Reserved Rentals
If after securing your initial rentals, you would like to make minor adjustments (within 10% of the original quantity) to your order at least 10 days before the event, we will work with you to make minor adjustments depending on availability. If you add more than 10% to the original order, a retainer deposit of 50% will be due for the additional items upon reservation.
If you decide to change your delivery method: delivery versus will-call, contact us at least 10 days before your event to inquire as to whether we can accommodate the change.
If you must cancel your entire order, your deposit is non-refundable. However, you need not pay the remaining owed balance if you cancel 60 days before the event. If you cancel less than 60 days before the event, you are responsible for paying 20% of the remaining balance (after the non-refundable deposit). Cancellations less than 30 days before the event, require you to pay the entire remaining balance.
Making Final Payment
One week before the event, the final payment is due. We accept Visa, MasterCard, Venmo, cash, or check (made payable to Tabled Harmony).
A credit card must be kept on file for damaged/missing items.
If you pay by check, returned checks will incur additional charges, including but not limited to bank fees and a $25 processing fee.
Receipt of Rentals
When preparing the rental agreement, we will discuss and arrange the method you prefer, delivery or will-call.
Liability & Damage
If the rented item is unsafe or in a state of disrepair, you agree to immediately stop use of such item. By renting items, you agree that Tabled Harmony is not liable for any damage or injury caused using the rental item to the renter or a third party. You agree that you assume all risk of personal property damage or personal injury. If any accident involving a Tabled Harmony rental item occurs while the rental item is in your possession, you are to notify Tabled Harmony by written statement about the details of the occurrence, including the police report and names and addresses of any witnesses.
Return of Rentals
You may enjoy the rentals for up to 72 hours. Additional daily rental fees will apply for late returns.
If items are rented and picked up/delivered but not used, there is no refund.
All food service items must be wiped/rinsed free of food or debris prior to return. A $200 cleaning fee will be charged if the items are not left in this condition. All items must be packed for pickup and returned in original packing provided.
Replacing Broken or Missing Items
Replacement fee(s) are charged for any item (including rentals and packing materials) broken or not returned. If an item is broken or is not returned, you are responsible for paying the replacement fee for the item (including rentals and packing materials). The replacement fee for rented items is 10x the rental cost and for packing materials is 2x the replacement cost. This replacement-fee invoice is payable within 14 days of receipt.